FAQs

Still have questions? We're here to help! If you didn’t find the answer you were looking for, feel free to reach out to our support team — we’re always happy to assist.

Contact

#1

How long does shipping take?

Please allow 1-3 business days for processing. Standard shipping typically takes 3-5 business days. You will receive a tracking number once your order is shipped.

#2

Do you offer exchanges or returns?

All Sales are FINAL.

#3

Do you offer same day pickup?

Yes! We offer same day pickup for items in stock.

#4

How do I take care of my bundles?

Wash hair bi-weekly using sulfate free shampoo & detangle.

Thanks for trusting us with your hair needs. Please feel free to reach out to us below with any questions. We are here to help!

Help with an order

lilyhair@lilyhaircollection.com

Pickup Location

2541 Peach Orchard Rd Suite D

Augusta, GA 30906

Hours of Operation

Monday - Friday : 10:00AM - 6:00PM

Saturday : 9:00AM - 1:00PM

Sunday : CLOSED